Legal

Privacy Policy

Last updated: October 15, 2026

Voxi Media Inc. (“Voxi Media”, “we”, “us” or “our”) respects your privacy. This policy explains what personal information we collect through voximedia.com (the “Site”), our AI image and video generator, Voxi Studio (the “Studio”), and our agency services, as well as how we use it and the choices you have. Our separate platforms, including AvatarMaker.ai, TrueInfluencer.ai, AI Prompts Market, AiSolutionGuide, AI Powered Income, dancr.me and Boat Responsibly, have their own privacy policies, and those policies apply when you use them.

1. What we collect

Account information. When you sign in to the Studio, we collect your email address and create an account ID. Sign-in uses one-time email links, so we don’t store a password.

Studio activity. We record your prompts, settings (model, aspect ratio, duration), any image links you provide, the generated images and videos, each job’s status, and your credit balance and credit history.

Purchase information. When you buy credits, we record the pack, amount, date and Stripe’s payment reference. Stripe collects your card details directly. We never receive your full card number.

Information you send us. When you use the contact form or email us, or when you become a client, we collect your name, email address, company, project details and anything else you choose to share. Client projects may involve images, video, voice or likenesses that you provide.

Technical information. When you visit the Site, our hosting and service providers automatically log your IP address, browser and device type, the pages you request, referring URLs, and the date and time of your visit.

2. How we use it

• Create and secure your account, and send sign-in links
• Generate Outputs, keep your credit balance up to date, and return credits when a job fails
• Process payments, prevent fraud and chargebacks, and keep financial records
• Enforce our Terms, including reviewing prompts and Outputs that may break our acceptable-use rules
• Answer enquiries, provide support, and deliver and bill agency services
• Operate, debug and improve the Site and the Studio
• Send service messages (receipts and important account changes) and, only with your consent, marketing, which you can unsubscribe from at any time
• Comply with the law

We do not sell or rent your personal information. We do not use it for cross-context behavioural advertising.

3. Prompts, uploads & AI processing

• To generate an image or video, we send your prompt, settings and any image link you supply to our AI provider, kie.ai, which passes the request to the model you choose (for example, Google or ByteDance models). These providers process the content to return the Output and may keep it for a limited time under their own terms.
• We don’t use your prompts, uploads or Outputs to train our own AI models.
• Don’t include sensitive personal information in your prompts, such as health or financial details, or another person’s private information.
• If you upload or describe a real person, you confirm that you have their consent. We don’t create digital likenesses or voice clones of real people without their consent.
• Outputs are stored at links the provider generates, and those links may expire. The Studio keeps a record of each Output’s link so you can see your Recent creations.

4. Payments

Stripe, Inc. processes payments under its own privacy policy. Stripe receives your card details, billing name, email and country, and may use them to prevent fraud. We receive only a payment confirmation, the amount, and limited card details such as the brand and last four digits.

5. Legal bases (EEA, UK and similar jurisdictions)

We rely on these legal bases: contract, to provide your account, the Studio, credits and the services you buy; legitimate interests, to secure the Site, prevent abuse and fraud, enforce our Terms and improve our services; consent, for marketing emails and non-essential cookies; and legal obligation, for tax, accounting and lawful requests.

6. Who we share it with

We share personal information only with:

• Service providers who process it on our behalf: Supabase (account database, sign-in and server functions), kie.ai and the model providers it connects to (AI generation), Stripe (payments), Hostinger (website hosting), email delivery providers such as Resend (sign-in and service emails), and analytics tools if we use them
• Professional advisers, such as lawyers, accountants and auditors
• Authorities, when the law requires it, or to protect rights, safety or property, including reporting child sexual abuse material and other illegal content
• A successor business, if Voxi Media is involved in a merger, acquisition or sale of assets, subject to this policy

7. Cookies & local storage

The Studio uses your browser’s local storage to keep you signed in and to save an unsent prompt while you sign in or check out. These are essential to the service. We don’t use advertising cookies. If we add analytics cookies, we will ask for your consent where the law requires it. You can clear local storage and cookies in your browser at any time, but you will then be signed out.

8. Retention

• Account and Studio history: kept while your account is open, and deleted within 30 days after you ask us to close it, except where we have to keep records as set out below.
• Purchase and credit records: kept for as long as tax and accounting laws require, typically 7 years.
• Contact enquiries: kept for up to 24 months.
• Server logs: kept for a short period, typically up to 90 days, by our hosting providers.
• Content that may break the law or our Terms: may be kept longer to investigate it or meet legal obligations.

9. Security

We protect your information with encryption in transit (HTTPS), database row-level security so each user can read only their own records, server-side handling of all API keys and payment secrets, and access controls. No system is completely secure. If a breach affects you, we will notify you as the law requires.

10. International transfers

Our providers may process your information in the United States and other countries. Where the law requires it, we rely on safeguards such as the European Commission’s standard contractual clauses.

11. Your rights

Depending on where you live, you may have the right to access, correct, delete or export your personal information, to object to or restrict our processing of it, and to withdraw consent. California residents have the right to know what we collect, to request deletion and correction, to opt out of the sale or sharing of their information (we don’t sell or share it), and not to be discriminated against for exercising these rights. To make a request, including closing your Studio account and deleting your history, email privacy@voximedia.com from the address on your account. We will respond within the time the law requires. You may also complain to your local data protection authority.

12. Children

The Site and the Studio are not for anyone under 18, and we do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.

13. Changes

We may update this policy. If a change is material, we will tell you by email or in the Studio before it takes effect, and we will update the “Last updated” date above.

14. Contact

Voxi Media Inc.
21001 Pines Blvd #298176
Pembroke Pines, FL 33029, USA
Privacy: privacy@voximedia.com · Support: support@voximedia.com